The increasing expectations and demands of customers require businesses to take a different approach to the way they serve. A ‘good’ relationship is no longer enough. Clients want to feel heard and understood and to have all their needs met. This is where the LDD method comes in.
LDD works with companies in various sectors delivering an innovative program specifically tailored to revolutionise their customer service; be it in the selling phase of the relationship or well beyond.
Do you feel there is a disconnect when dealing with a customer? This could be between what they want and what they are asking for or perhaps between what they expect and what you are selling. This is actually quite typical.
By using the LDD method you will gain specific tools to help you establish a deeper connection with your customer and come to a sale that both parties are happy with, faster.
What you will gain from this program:
- Learn how to overcome the ‘resistance line’ (that point where the customer has built resistance to your service) win their business and create a better relationship with your customer
- Learn how to ‘check-in’ with
customer – giving them the opportunity to voice any concerns rather than letting them go unsaid which ultimately leads to tension you
- Learn how to hear all the views to make your customer feel heard and understood
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ABOUT THE LDD METHOD
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