People will forget what you said, people will forget what you did, but people will never forget how you made them feel

Maya Angelou


The increasing expectations and demands of customers require businesses to take a different approach to the way they serve. A ‘good’ relationship is no longer enough. Clients want to feel heard and understood and to have all their needs met. This is where the LDD method comes in. 

LDD works with companies in various sectors delivering an innovative program specifically tailored to revolutionise their customer service; be it in the selling phase of the relationship or well beyond.


Customer Services Program

When dealing with a customer, do you sometimes feel there’s a disconnect? Either between what they want and what they are asking for? Or maybe even between what they expect and what you are selling? This is actually quite typical.

By using the LDD method you will have specific tools to help you establish a deeper connection with your customer and come to a sale that both parties are happy with, faster.  

The benefits of this program are:

  • Learn how to overcome the ‘resistance line’ (that point where the customer has built resistance to your service), win their business and create a better relationship with your customer
  • Learn how to ‘check-in’ with you customer – giving them the opportunity to voice any concerns rather than letting them go unsaid which ultimately leads to tension
  • Learn how to ‘hear all the views’ to make your customer feel heard and understood


Next Steps


If you’d like to discuss your particular situation and how CoResolve could work for you, book a call with us today.


Courses are run worldwide by our facilitators. Click below to see a listing of all scheduled training and apply for advanced programs


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